FAQ
Ordering & Shipping:
Q: How long does shipping take? A: Domestic orders typically arrive within 5-10 business days. International shipping takes 10-20 business days. You'll receive a tracking number once your order ships.
Q: Do you offer free shipping? A: Yes! We offer free shipping on orders over $50 USD.
Q: Can I track my order? A: Yes, you'll receive a tracking number via email once your order ships. You can use this to track your package.
Q: Do you ship internationally? A: Yes, we ship worldwide! Shipping costs and delivery times vary by location.
Returns & Refunds:
Q: What is your return policy? A: We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please see our Refund Policy for details.
Q: How do I initiate a return? A: Please contact us at foson@foxmail.com or inquiry@magno-intl.com with your order number and reason for return. We'll provide you with return instructions.
Q: Who pays for return shipping? A: Return shipping costs depend on the reason for return. If the item is defective or we made an error, we'll cover the cost.
Payment & Account:
Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
Q: Is my payment information secure? A: Yes, all transactions are processed through Shopify's secure payment system with SSL encryption.
Q: Do I need to create an account to order? A: No, you can checkout as a guest. However, creating an account allows you to track orders and save your information for faster checkout.
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FAQ-About Products
Smart Calendar FAQ
Q: What calendar platforms does the smart calendar sync with? A: The smart calendar offers seamless two-way sync with Google Calendar, iCloud, Outlook, Cozi, Yahoo, Teamsnap, and phone native calendars. All schedules and updates sync in real-time across all your devices.
Q: What is the Art Gallery Mode? A: When idle, the calendar automatically displays curated world masterpieces that blend beautifully with your home or office decor. The system regularly updates with fresh artworks, and you can customize slide transition times.
Q: What size is the touchscreen? A: The smart calendar features a 15.6-inch responsive touchscreen for easy viewing and interaction.
Q: How much storage does it have? A: It comes with 64GB of storage, which can hold thousands of family photos and videos.
Q: What functions does it combine? A: It's an all-in-one device that combines a digital calendar, chore chart, photo frame, habit tracker, meal planner, and alarm clock in one sleek unit.
Setup & Installation:
Q: Is it difficult to set up? A: Not at all! It's plug-and-play with a simple 5-minute WiFi setup. Just connect to WiFi and set your timezone and language. It's senior-friendly and works for tech novices.
Q: How can I mount or place the calendar? A: The calendar is versatile and can be wall-mounted (landscape or portrait orientation) or placed on a tabletop. It fits perfectly in kitchens, entryways, or home offices.
Q: Do I need to download an app? A: You can control the calendar directly via the touchscreen or use the "Aimor" app for additional control from your phone.
Family Features:
Q: Can I assign chores to family members? A: Yes! You can assign tasks to different family members, set reward points (great for teaching kids responsibility), and track completion.
Q: Does it have reminders? A: Yes, you can set loud, clear alarms and reminders to prevent missed appointments or deadlines.
Q: Can I use it for meal planning? A: Absolutely! The calendar includes a meal planning feature to help organize your family's meals.
Support & Warranty:
Q: What warranty does it come with? A: The smart calendar is backed by a 1-year warranty.
Q: What if I need help or support? A: We offer 7×24 global customer support. You can reach us anytime for assistance.
Q: Is there a return policy? A: Yes, please refer to our Refund Policy for details on returns and exchanges.
Technical Questions:
Q: Does it require constant WiFi connection? A: WiFi is required for calendar syncing and system updates. However, basic functions like viewing the calendar and photos can work offline.
Q: Can I upload my own photos? A: Yes! You can upload and display thousands of your own family photos and videos using the 64GB storage. However, custom images cannot be used in the Art Gallery Mode.
Q: What happens if I update an event on my phone? A: Thanks to two-way sync, any changes you make on your phone calendar will automatically update on the smart calendar in real-time, and vice versa.
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Magnetic Calendar FAQ
Product Questions:
Q: What materials are your magnetic calendars made of? A: Our magnetic calendars are made with premium quality magnetic material that adheres securely to any metal surface, including refrigerators, filing cabinets, and magnetic boards.
Q: Will the magnets damage my refrigerator? A: No, our magnets are designed to be strong enough to hold securely but gentle enough not to scratch or damage your refrigerator or other metal surfaces.
Q: Can I write on the calendar with dry-erase markers? A: Yes! Our magnetic calendars feature a dry-erase surface that works perfectly with standard dry-erase markers. Simply wipe clean with a soft cloth.
Q: What sizes are available? A: We offer various sizes to fit your needs. Please check individual product pages for specific dimensions.
Q: Are your satin ribbons suitable for gift wrapping? A: Absolutely! Our premium satin ribbons are perfect for gift wrapping, crafts, decorations, and special events.
Care & Maintenance:
Q: How do I clean my magnetic calendar? A: Simply wipe with a soft, damp cloth. For stubborn marks, use a mild soap solution. Avoid abrasive cleaners.
Q: Can the calendar be used outdoors? A: Our calendars are designed for indoor use. Outdoor exposure may affect the magnetic strength and surface quality.
Q: How strong are the magnets? A: Our magnets are strong enough to hold securely on refrigerators and metal surfaces, even with papers or photos attached.
